Flexible and versatile ticketing application


Centralize tickets in one place

Improve quality of service and customer satisfaction

Customizable with your logo and colors

Flexible and configurable ticketing tool


They trust us

ECSI logo logiciel gestion demandes support IT et ticketing - Agilesk
OFAS OCP Fertinagro logo logiciel gestion demandes achats logistique Agilesk
UM6P logo logiciel gestion demandes support RH et processus pédagogiques - Agilesk
Logo Altcode solution de gestion des demandes de support IT et gestion de projet digital - Agilesk
Energy handle logo logiciel gestion demandes de maintenance industrielle et support solaire sur chantier - Agilesk
Intercountry logo logiciel gestion feedback Agilesk


Why use our ticketing app for customer support

Real-time request tracking

Using real-time ticket tracking enables quick and efficient response to customer support requests by quickly tracking their queries in real time.

Integrated article wiki

The Agilesk ticketing application’s integrated knowledge base facilitates transparent access to relevant notices and information to efficiently resolve recurring issues.

Automated tasks

Ticket automation helps manage repetitive tasks, saving considerable time during implementation and incident resolution.

Ticket report

Agilesk allows you to create advanced reports to gain comprehensive information on the progress of support ticket resolution.

Exchange of comments

Facilitate collaboration between members of your teams thanks to a section displaying the comments thread on each ticket.

    SLA management

    Effectively manage SLAs (service-level agreements) to accurately monitor service and support level agreements, thus guaranteeing optimal customer satisfaction.

    Compatibility with CRM

    Gain deep insight into the customer experience by connecting Agilesk and your CRM with seamless integration.

    Activity history

    Get a comprehensive view of the interactions of each user and customer by accessing the complete history of their actions, comments, assignments and tickets.

    Ticket assignment

    Optimize ticket management by assigning missions to team members in order to clarify each person’s responsibilities.

    Custom resolutions

    Simplify personalized responses by using adaptable, pre-written message templates to deliver fast, consistent support.

    Ticket statistics

    Conduct in-depth analysis of trends and recurring support tickets to continuously improve the quality of your customer support services.

    Integration with external tools

    Achieve seamless integration by connecting Agilesk to a range of tools and applications to enhance the productivity of everyone on your teams

    Chat with a request management expert

    If you have questions about using the Agilesk web application for your business need, an expert in agility and project request management can help you.


    Features of our ticketing application

    Flexible ticket management

    Enhance the efficiency of ticket management by leveraging unparalleled flexibility. Tailor the statuses and parameters to cater to the specific requirements of your industry. Attain optimal productivity by personalizing each stage of the process, aligning ticket management with the distinct demands of your organization.

    Collaboration and real-time ticket tracking

    Agilesk guarantees the ability to monitor projects in real-time and facilitates seamless collaboration among teams. This enables instant access to progress and promotes synchronized work, leading to quick decision-making and high-quality outcomes. Such efficiency further enhances the tool, offering improved visibility that allows for responsive and effective project management.

    Email and phone notifications

    Agilesk utilizes email and mobile notifications to keep support agents informed about new tickets, updates, and required actions. This approach ensures effective communication and improved responsiveness, thereby facilitating optimal request management and enhancing customer satisfaction.

    Book your demo for free

    Discover the benefits of status management and how Agilesk can improve your operational processes and optimize your team's performance. Schedule a demo today.


    Teams using this feature

    Support and customer service

    From technical assistance to service support, Agilesk enables service teams to provide a pleasant customer experience and maintain effective communication within projects.


    Implement your company's vision by optimizing supplier investments, improving collaboration with partners and obtaining advanced, real-time reports.


    Agilesk enables logistics companies to track transport operations, improve customer communications, stay organized, build customer loyalty and win more contracts.

    Human resources

    Create a centralized platform for your human resources management team to collaborate on projects across your organization.

    Project management

    Having trouble seeing the big picture? Agilesk connects all the pieces for you, from roles and projects, to tasks and schedules and activity histories for each team.

    IT Services

    Meet the needs of your staff and deliveries by managing daily service requests, support tickets and de's in one place.

    Cloud management

    Robust and secure web infrastructure

    Increased scalability and flexibility

    Ability to scale up or down computing resources as needed. This flexibility allows businesses to better manage their resources and avoid overpaying for unused capacity.

    Improved security and reliability

    Robust security features including data encryption and regular backups. This ensures that your business data is always safe and protected from cyber threats.

    Performance and optimization

    Cloud computing has fundamentally transformed the operational landscape of businesses by granting them access to robust computing capabilities, while also enhancing their ability to collaborate and communicate effectively. The team diligently endeavors to uphold optimal performance levels.

    Quick installation and configuration

    Fast and scalable installation

    Using cloud servers for Agilesk web application installation provides benefits in terms of flexibility, customization, security, cost and scalability.






    What users think

    Several months ago, we began implementing Agilesk as our service procurement request management system, and we are extremely pleased with its performance so far. The app is user-friendly and allows us to keep a centralized record of all our requests. In addition, we were satisfied with the fast and efficient technical assistance provided by the Agilesk team when needed.

    Maria Débé

    Purchasing Manager

    Using Agilesk has allowed us to effectively streamline our service request management. Thanks to this, we are now able to get a complete overview of all pending requests and closely monitor their progress. Additionally, the software’s user interface is friendly and accessible, catering to even the least technologically experienced people. We highly recommend implementing Agilesk to all organizations looking to amplify their customer service and support procedures.

    Julien Mazarin

    IT and Outsourcing Director

    We have been using Agilesk Web for over a year and have seen significant improvement in our service request management. This application allows us to effortlessly monitor requests in real time, detect potential obstacles and improve our communication with service providers. We are extremely happy with our decision to implement Agilesk and highly suggest this solution to any business looking to streamline their service purchasing process.

    Steve Mikayel

    Marketing director


    Other Functionality

    Rich and responsive web application

    Accessible from your computer browser, tablet or even phone, Agilesk Web contains all the configuration and monitoring features you will need.

    Customizable mobile app

    Follow your projects and communicate with your teams from anywhere thanks to our customizable Agilesk Mobile application compatible with iOS and Android.

    Configuring roles and permissions

    Customize access roles and permissions according to your needs. Control who has access to which actions to ensure optimal security and efficient use of the tool.

    User management by specific project and role

    Easily manage an unlimited number of users by adding them to projects with custom roles for optimal access control and efficient use of the tool.

    Types of requests configurable by project

    Customize request types for each project with Agilesk. To subsequently define specific fields and workflows for each request type.

    Custom fields by type, status and project

    If necessary, adding custom fields is possible on requests, projects and other types of Agilesk data. Allowing you to customize business data.

    Management of projects and sub-projects

    Easily manage projects and subprojects. You can track the request status of each project or have an overview of all your projects in one place.

    Management of requests and filters by criteria

    Manage your requests efficiently. You can filter requests by different criteria and create custom views to make it easier to track and manage your requests.

    Managing attachments to requests

    Easily add, view and download your request attachments with Agilesk. Make collaboration and tracking easier with this convenient feature.

    Personalized request listing and reporting

    List requests and create personalized reports using more than 30 search criteria and tailor-made tables for effective tracking and analysis.

    Kanban board by project and search criteria

    As tasks progress through the different stages, the Kanban view allows you to visualize progress and identify blocked or delayed requests.

    Gantt report by project, period and other criteria

    The Gantt chart makes it easy to visualize tasks, their deadlines and dependencies. Don't lose sight of your plans, so you can adjust your plan if necessary.

    User-specific Email and Mobile notifications

    Email and Push notifications help you stay informed if others @mention you or make changes to requests you're interested in.

    Personalized workflow and management rules

    Configure your workflows in one place and based on roles and request types. All requests will follow exactly the steps you want.

    PDF, XLS and CSV export of tailor-made reports

    PDF, XLS, and CSV export options allow you to easily share data from your project or specific views with your partners.

    Cloud hosting on flexible server

    Depending on the needs of your IT team, you can quickly use Agilesk on the cloud, benefiting from the speed, flexibility and capacity of suitable cloud servers.

    On-premises hosting on internal server

    You can also opt for on-site hosting. Agilesk can be installed and hosted on custom containers on your internal IT infrastructure.

    Security and data replication on the server

    Hosting methods adopting the highest level of security to ensure data confidentiality and allow regular backup of your settings, projects and requests.

    Satisfaction guaranteed

    Customer support 24/7

    At Agilesk, we place great importance on optimizing your user experience. To achieve this goal, we are committed to providing you with first-class support that meets your specific needs. Our support packages are tailored to suit different company sizes and budgets, ensuring that you receive unrivalled service.

    Interactive online training

    Improve your working methodology using Agilesk’s free, web-based educational hub. The program includes instructional videos explaining the fundamentals, supervised experiential activities for practical application, and assessments to reinforce your understanding. The e-learning platform will take the mystery out of project management.

    Free 30-day trial

    Try out Agilesk Mobile with all its features. Take the time to create your projects, invite users, add requests and tasks, assign them and visualize everything in Gantt, Kanban and multitudes of customized reports.