Customer support ticket management tool

Centralize customer tickets in one place

Reduce response times

Improve customer satisfaction and quality of service

Flexible and configurable customer support software

Logiciel de gestion de demandes de service client Agilesk App Mobile


They trust us

ECSI logo logiciel gestion demandes support IT et ticketing - Agilesk
OFAS OCP Fertinagro logo logiciel gestion demandes achats logistique Agilesk
UM6P logo logiciel gestion demandes support RH et processus pédagogiques - Agilesk
Logo Altcode solution de gestion des demandes de support IT et gestion de projet digital - Agilesk
Energy handle logo logiciel gestion demandes de maintenance industrielle et support solaire sur chantier - Agilesk
Intercountry logo logiciel gestion feedback Agilesk


Why use our ticket management tool

Real-time ticket tracking

The use of real-time request tracking enables a rapid and efficient response to customer requests by quickly tracking their requests in real time.

Integrated knowledge base

The incorporation of a knowledge base facilitates seamless access to relevant articles and data to effectively resolve recurring tickets.

Recurring and periodic tickets

Automatic ticket creation streamlines repetitive tasks, resulting in greater operational efficiency and time savings.

Task prioritization

Classify and prioritize tasks according to importance and urgency, to improve organization and optimize performance.

Visibility into project progress

Monitor project progress in real time, detect obstacles and make appropriate changes to resources used.

    Assign responsibilities

    Effortlessly delegate tasks to your team members, delimiting their tasks and deadlines to establish a distinct division of responsibilities.


    Integration of popular tools

    Take advantage of the benefits of effortless merging with other tools frequently used by startups, including communication, storage and project management tools.


    Reporting and performance monitoring

    Get comprehensive reports on task and project progress, to improve observability and enable informed decision-making.

    Workflow customization

    Customize your startup's workflows to meet its specific needs with personalized milestones, approvals and notifications.

    Cross-platform accessibility

    Enjoy unrivalled flexibility and mobility by accessing your tasks and projects from any device, whether computer, tablet or smartphone.

    Data security

    Protect your startup's sensitive information by implementing sophisticated security protocols, including encryption and routine data backups.


    Scalability and flexibility

    Agilesk is a scalable solution that enables your startup to effectively manage an increasing volume of tasks and projects by adapting to your growth trajectory, while maintaining optimal operational efficiency.

    How do I use the ticket management tool?

     Don’t hesitate to talk to us about using Agilesk as the optimal ticket management solution for your company. Our team is available to provide help and support.


    Features of the Agilesk ticket management tool

    Simple, flexible ticket management

    Agilesk simplifies customer support management with its user-friendly interface. Transparent ticket tracking, team collaboration and rapid response guarantee efficient assistance. The tool’s intuitive configuration makes it easy to adopt, enabling expert customer support management with ease.

    Customized status and ticket tracking

    Agilesk enables users to set personalized statuses to track the status of customer requests, providing insight into their progress and prioritizing essential actions.

    E-mail and phone notifications

    Agilesk uses e-mail and mobile notifications to inform individual users of new tickets, updates and necessary actions, ensuring effective communication, increased responsiveness and real-time collaboration.

    Reserve your free demo

    Arrange a free demonstration and experiment to find out how our customer service ticket management tool improves the efficiency of your processes and boosts the performance of your teams.


    What users have to say

    Agilesk has transformed our customer support operations. The integrated knowledge base and advanced search capabilities have streamlined our processes.

    Emma Thompson

    Responsable Service Client

    Agilesk has significantly improved our customer support. The fast responses and efficient organization of tickets have impressed our customers.

    Jean-Pierre Bouchard

    Directeur de Projet

    Agilesk has enabled us to better manage our customer requests and offer personalized service. Our customer satisfaction has increased considerably.

    Camille Dupont

    Responsable Marketing

    Satisfaction guaranteed

    Customer support 24/7

    We use Agilesk ourselves as our request management and customer support software. Our team strives to lead by example, offering an outstanding customer experience and tailor-made support for experimenting with and using Agilesk Web and Mobile. Our formulas can be adapted to all business lines, use-cases and company sizes. The most important thing is to offer you the best possible service.

    Interactive online training

    Optimize the way you work with Agilesk’s free online training portal. The courses feature instructional videos on key concepts, guided practical exercises to apply what you learn, and knowledge checks to consolidate what you’ve learned. Project management will hold no secrets for you thanks to our online training platform.

    Free 30-day trial

    Try out Agilesk Mobile with all its features. Take the time to create your projects, invite users, add requests and tasks, assign them and visualize everything in Gantt, Kanban and multitudes of customized reports.