Customer support ticket management tool
Centralize customer tickets in one place
Reduce response times
Improve customer satisfaction and quality of service
Flexible and configurable customer support software
clients
They trust us
benefits
Why use our ticket management tool
Real-time ticket tracking
The use of real-time request tracking enables a rapid and efficient response to customer requests by quickly tracking their requests in real time.
Integrated knowledge base
The incorporation of a knowledge base facilitates seamless access to relevant articles and data to effectively resolve recurring tickets.
Recurring and periodic tickets
Automatic ticket creation streamlines repetitive tasks, resulting in greater operational efficiency and time savings.
Task prioritization
Classify and prioritize tasks according to importance and urgency, to improve organization and optimize performance.
Visibility into project progress
Monitor project progress in real time, detect obstacles and make appropriate changes to resources used.
Assign responsibilities
Effortlessly delegate tasks to your team members, delimiting their tasks and deadlines to establish a distinct division of responsibilities.
Integration of popular tools
Take advantage of the benefits of effortless merging with other tools frequently used by startups, including communication, storage and project management tools.
Reporting and performance monitoring
Get comprehensive reports on task and project progress, to improve observability and enable informed decision-making.
Workflow customization
Customize your startup's workflows to meet its specific needs with personalized milestones, approvals and notifications.
Cross-platform accessibility
Enjoy unrivalled flexibility and mobility by accessing your tasks and projects from any device, whether computer, tablet or smartphone.
Data security
Protect your startup's sensitive information by implementing sophisticated security protocols, including encryption and routine data backups.
Scalability and flexibility
Agilesk is a scalable solution that enables your startup to effectively manage an increasing volume of tasks and projects by adapting to your growth trajectory, while maintaining optimal operational efficiency.
How do I use the ticket management tool?
Don’t hesitate to talk to us about using Agilesk as the optimal ticket management solution for your company. Our team is available to provide help and support.
Features
Features of the Agilesk ticket management tool
Simple, flexible ticket management
Agilesk simplifies customer support management with its user-friendly interface. Transparent ticket tracking, team collaboration and rapid response guarantee efficient assistance. The tool’s intuitive configuration makes it easy to adopt, enabling expert customer support management with ease.
Customized status and ticket tracking
Agilesk enables users to set personalized statuses to track the status of customer requests, providing insight into their progress and prioritizing essential actions.
E-mail and phone notifications
Agilesk uses e-mail and mobile notifications to inform individual users of new tickets, updates and necessary actions, ensuring effective communication, increased responsiveness and real-time collaboration.
Reserve your free demo
Arrange a free demonstration and experiment to find out how our customer service ticket management tool improves the efficiency of your processes and boosts the performance of your teams.
Testimonials
What users have to say
Agilesk has transformed our customer support operations. The integrated knowledge base and advanced search capabilities have streamlined our processes.
Agilesk has significantly improved our customer support. The fast responses and efficient organization of tickets have impressed our customers.
Agilesk has enabled us to better manage our customer requests and offer personalized service. Our customer satisfaction has increased considerably.
Satisfaction guaranteed
Customer support 24/7
We use Agilesk ourselves as our request management and customer support software. Our team strives to lead by example, offering an outstanding customer experience and tailor-made support for experimenting with and using Agilesk Web and Mobile. Our formulas can be adapted to all business lines, use-cases and company sizes. The most important thing is to offer you the best possible service.
Interactive online training
Optimize the way you work with Agilesk’s free online training portal. The courses feature instructional videos on key concepts, guided practical exercises to apply what you learn, and knowledge checks to consolidate what you’ve learned. Project management will hold no secrets for you thanks to our online training platform.
Free 30-day trial
Try out Agilesk Mobile with all its features. Take the time to create your projects, invite users, add requests and tasks, assign them and visualize everything in Gantt, Kanban and multitudes of customized reports.