IT Help Desk Software
Efficient incident management and rapid problem resolution
Centralized tracking and management of support tickets
Improving internal and external communication
IT Help Desk Software to solve common problems
benefits
Make every customer happy
Efficient incident tracking
Facilitate effective incident tracking by seamlessly managing and monitoring incidents, resulting in fast, efficient resolution.
Centralized ticket management
The implementation of a centralized ticket management system enables all support tickets to be consolidated in a single location, promoting superior organization and rapid response times.
Transparent communication
Enable uninterrupted communication with customers and team members to promote seamless collaboration.
Task prioritization
Classify and prioritize tasks according to importance and urgency, to improve organization and optimize performance.
Visibility into project progress
Monitor project progress in real time, detect obstacles and make appropriate changes to resources used.
Assign responsibilities
Effortlessly delegate tasks to your team members, delimiting their tasks and deadlines to establish a distinct division of responsibilities.
Integration of popular tools
Take advantage of the benefits of effortless merging with other tools frequently used by startups, including communication, storage and project management tools.
Reporting and performance monitoring
Get comprehensive reports on task and project progress, to improve observability and enable informed decision-making.
Workflow customization
Customize your startup's workflows to meet its specific needs with personalized milestones, approvals and notifications.
Cross-platform accessibility
Enjoy unrivalled flexibility and mobility by accessing your tasks and projects from any device, whether computer, tablet or smartphone.
Data security
Protect your startup's sensitive information by implementing sophisticated security protocols, including encryption and routine data backups.
Scalability and flexibility
Agilesk is a scalable solution that enables your startup to effectively manage an increasing volume of tasks and projects by adapting to your growth trajectory, while maintaining optimal operational efficiency.
Still not sure if Agilesk is right for you?
Si vous avez des questions concernant l’utilisation d’Agilesk en tant que logiciel de support informatique, nous vous invitons cordialement à engager un dialogue avec nous pour discuter de vos besoins spécifiques et obtenir des réponses personnalisées.
Features
IT Help Desk Software
features
Ticket management
Agilesk facilitates the efficient management of IT Help Desk tickets by enabling users to create, track, assign, add comments and monitor the progress of tickets through to resolution.
Customizable Kanban board
Agilesk presents a highly flexible Kanban board that allows complete customization in the visualization and management of task workflows. Users can generate columns, transfer tasks between them and effortlessly monitor the progress of each task.
SLA monitoring
The Agilesk platform offers the ability to set up and monitor service level agreements (SLAs) to ensure rapid response and resolution of support requests. The system enables the configuration of reminders and the generation of reports to evaluate support effectiveness.
Reserve your free demo
Arrange a free demonstration and trial of Agilesk, our dynamic, multi-facetedIT Help Desk
program, to experience its prowess in streamlining business processes and improving your team’s efficiency.
Testimonials
What users think
Several months ago, we began implementing Agilesk as our service procurement request management system, and we are extremely pleased with its performance so far. The app is user-friendly and allows us to keep a centralized record of all our requests. In addition, we were satisfied with the fast and efficient technical assistance provided by the Agilesk team when needed.
Using Agilesk has allowed us to effectively streamline our service request management. Thanks to this, we are now able to get a complete overview of all pending requests and closely monitor their progress. Additionally, the software’s user interface is friendly and accessible, catering to even the least technologically experienced people. We highly recommend implementing Agilesk to all organizations looking to amplify their customer service and support procedures.
We have been using Agilesk Web for over a year and have seen significant improvement in our service request management. This application allows us to effortlessly monitor requests in real time, detect potential obstacles and improve our communication with service providers. We are extremely happy with our decision to implement Agilesk and highly suggest this solution to any business looking to streamline their service purchasing process.
Satisfaction guaranteed
Customer support 24/7
We use Agilesk to manage technical and functional support for our customers. Our team strives to lead by example and deliver an exceptional customer experience, tailored to the needs of each individual customer. Our formulas allow us to adapt to all types of needs, situations and companies. We want to offer you the best possible service.
Interactive online training
Agilesk’s online training portal can help you learn everything you need to know about project management. The courses include videos, exercises and quiz questions to help you understand the concepts, and the portal also provides resources to help you put what you’ve learned into practice.
Free 30-day trial
Try out Agilesk Mobile with all its features. Take the time to create your projects, invite users, add requests and tasks, assign them and visualize everything in Gantt, Kanban and multitudes of customized reports.